In case once you receive your Lottie products, they are not just as expected, you can return or exchange your items within 1 month. Contact us via email@example.com and our Customer Service Team will be glad to inform you and guide you through the process. Once the return has been approved, you will receive your refund via the same means used to make your purchase. If you want to learn more about this, please visit our Shopping Guide.
We cannot offer to refund shipping costs for unwanted items, the customer will need to cover any shipping costs incurred during this process. With exception of items deemed to have a manufacturers fault, return postage costs will be paid.
Customer Service office hours 9-5 Monday to Friday (GMT).
Items must be returned to the following address: